Privacy Statement ~
Thank you for visiting this web
site.
This Privacy Policy was last
updated on 16th Jan 2024
This privacy policy provides
information on how we use personal information collected at this site.
Kindly go through this privacy
policy before using the site or submitting any personal information.
By using the site, you are
accepting the practices stated in this privacy policy.
You are encouraged to review the
privacy policy including Cookie Tracking Technology, Privacy Contact
Information, Security, and Privacy Statement whenever you visit the site so
that you understand how any personal information you provide will be used.
FutureMyTrip Holidays India
Private Limited (hereinafter “FutureMyTrip”) understands its valuable
customer’s concerns for privacy and undertakes several measures of protecting
and maintaining their personal information shared with us. The applicability of
this Privacy Policy parameter extends to the User who inquires or purchases the
product(s) or service(s) offered by FutureMyTrip through any of its online
channels including its website (“FutureMyTrip.com”), mobile site, mobile app
and offline channels including call center's and offices (collectively referred
herein as "Sales Channels"). For the purpose of this Privacy Policy,
Website is referred as the website(s), mobile site(s) and mobile app(s) being
operated and maintained by FutureMyTrip.com. By using the Website or other
Sales Channels, the User hereby gives consent to agree with the terms of this
Privacy Policy and the contents herein. If you disagree with this Privacy
Policy kindly do not use or access our website or other Sales Channels or Medias.
This Privacy Policy is not
applicable to any website(s), mobile sites and mobile apps of third parties,
even if their websites/products are linked to our website.
Note: The privacy statements set forth in this privacy policy are for this website only. If you link to
other web sites by clicking external links of third parties that may be found
on our site, kindly review the privacy policies posted on those sites.
User should take note that
information and privacy practices of FutureMyTrip’s business partners,
advertisers, sponsors or other sites to which FutureMyTrip provides
hyperlink(s), may be significantly different from this Privacy Policy.
Therefore, it is highly recommended that the User reads the privacy statements
and policies of any such third parties with whom they interact.
1. What Personal Data or Details
shall we collect?
A. We collect the following personal information from you when you transact through us:
Name, Gender, Age and Date of Birth
Contact information such as address, mobile phone number, and email.
Country of residence
Payment Details like Credit / Debit Card details along with their date of expiry (billing address in case of international credit /debit card).
Passport Number & frequent flyer number (wherever needed or applicable)
Lifestyle and social circumstances (for example, your hobbies, ethnicity etc.)
Family details information (for example, your marital status, dependents)
Employment and education details (for example, your employer, your job designation and your education details)
Financial and tax-related information (for example your earnings, investments and tax residency)
Your postings or messages on any platforms, blogs, wikis, forums, or social media applications of FutureMyTrip and FutureMyTrip' s third parties
IP address, browser type and language, your access times in relation to the device from which you access FutureMyTrip' s website.
Information in any complaints you make.
Information on your usage of our products and services
CCTV footage and other information we collect when you access FutureMyTrip' s office/ premises.
Recording of telephone calls with our representatives and call centers
Details of how you like to communicate with us (through SMS, email, or WhatsApp) and other similar information relevant to our relationship.
B. Personal information of child
The Services are not meant for users under the age of 16, unless permitted under applicable local laws. We do not knowingly collect any personal information data from you or the market to solicit information from anyone under the Permissible Age (16). If we become aware that a person submitting personal information is under the Permissible Age (16), we will delete the account and any related information immediately. If you believe we might have any information from or about you under the Permissible Age, kindly contact us.
C. The personal information we
collect may also include ‘sensitive categories’ of personal data such as
details about your:
Dietary details (for
example, while providing your meal preference during flight/ hotel bookings)
Health status or
details (so that we can make it easy for you to access our buildings, products
and services, and/or any special assistance required by you)
Sexual orientation
(if you provide us with details of your spouse/ partner)
If
you choose not to provide, or object to us processing the details we collect,
we may not be able to process your instructions or continue to provide some or
all of our services to you (including our clients) Personal details of other customers/users/travellers
D. We use third party services
to capture the following additional details:
Analytics
Geographical
locations
Infrastructure
monitoring Geographic position
Unique device identification
2. What lawful reasons do we
have for processing Personal Information or Details?
We may rely on the following
lawful reasons when we process your personal details to operate our business
and provide our products and services:
2.1.
Consent - We may rely on your freely given, specific, informed and unambiguous
consent at the time you provided your personal data to us for one or more
specific purposes.
2.2.
Contract - We may process personal details in order to perform our contractual
obligations to which you (data subject) or our client (data controller) is
party.
2.3
Legitimate interests - We may rely on legitimate interests based on our
evaluation that the processing is fair, reasonable and balanced.
2.4.
Legal obligations - We may process personal data where processing is necessary
for the purposes of the legitimate interests pursued by the controller or by a
third party, except where such interests are overridden by the interests or
fundamental rights and freedoms of the data subject, which need protection of
personal data, especially where the data subject is a child.
3. How do we collect Personal
Data?
This statement describes how we
may collect and use personal information pertaining yourself through our site. If
you have any questions on our privacy policies, kindly send an email to us. We
understand and respect the importance of your personal privacy. The only way we
will get any kind of personal details is if you give it to us when we
specifically ask for it.
We ask you for personal details
in a variety of circumstances such as:
3.1
When you make a reservation or purchase something from our website or through
our customer service team - by email, letter, or on the phone.
3.2
When you register with us for promotions and offers.
3.3
When you take part in our surveys or provide us with valuable feedback.
All personal data we collect
about you will be held under Indian law. When you provide information through
the website you will be providing it to us as a whole and should be aware that
it may be accessed from countries whose laws provide various levels of
protection for personal sensitive data, not always equivalent to the level of
protection that may be provided in your own country. We use your Internet
Protocol [IP] address to help diagnose problems with our server and/or to
administer our site.
We will not share any
information about you to any third parties.
FutureMyTrip will restrict
access to any Confidential Information provided by you to our employees,
consultants, representatives, advisors and agents who need to know such
personal information for the purposes of approving, evaluating or otherwise
participating in the process of providing services and ensure that such representatives,
employees, consultants, agents and advisors are fully aware of and agree to be
bound by the terms of this statement in writing, prior to exposure of such
information to them. Anyone who is on either our mailing lists or e-mailing
lists may elect at any time not to receive any future promotional and offers
information from us, or to have their details suppressed from our mailing
lists.
4. Cookies, Tracking Technology
/ Parameter
The website may use cookie tracking technology
depending on the features is offered.
Cookie tracking technology helps in gathering
information like:
Browser type
Operating system
Visitors’ numbers to
the Site
Understanding how
visitors use the
Cookies can also help to customize
and improve the website for visitors’ experience. Personal details cannot be
gathered via cookies and other tracking technology; however, if you previously
provided personally identifiable information, cookies may be tied to such
information.
FutureMyTrip Holidays India
Private Limited and its representatives can Call, SMS and Email with reference
to your Travel enquiry.
5. Where do we transfer (cross
boarder transfer) your Personal Information?
Information or details we hold
about you may be transferred to countries:
5.1. Where
we do business
5.2. Which
are linked to your engagement with us
5.3. From
which you regularly receive or transmit information
5.4.
Where our third parties conduct their activities
FutureMyTrip may share
non-personal, anonymized and aggregated information with third parties for
multi purposes, including data analytics, research, submissions, thought
leadership and promotional activity.
6. How we protect your Personal information?
This Site has security systems
in place to protect the misuse, loss, and/or alteration of information under
our control. The data resides behind a firewall, with access only limited to
our authorized personnel. All financial transactions are secured using latest 128-bit encryption, which is the strongest available for commercial use at present.
In case your browser supports a
lower level of encryption we recommend you upgrade your browser. If you wish
to address any questions pertaining to the security features of the site,
kindly email to us.
We assume no responsibility or liability
for disclosure of your information due to unauthorized third-party access, errors
in transmission, or other facts beyond our control. You play an important role
in keeping your personal details secure. You should not share your username,
password, or other security information of your FutureMyTrip account with
anyone. If we receive instructions using your registered email ID or username,
we will consider that you have authorized such instructions.
7. How long shall we retain your
Personal Data?
We seek to ensure that we only
keep your personal details for the longest of:
7.1. The
period necessary for the relevant services
7.2. Any
retention period that is required by
7.3. The
period in which investigations might arise in respect of the
Important note:
Even after your account is
terminated, we retain your transactional data for as long time as we have a
legitimate purpose to do so (and in accordance with applicable law), including resolving
disputes, assisting with legal obligations, and enforcing our agreements.
We may retain and disclose such
data pursuant to this Privacy Policy after your account has been closed.
8. Changes to this privacy
statement
We may modify and update this
privacy statement from time to time. When we do so, we will publish such changes
on this site. If you do disagree with these changes, you can discontinue your
use of our site.
9. Privacy Contact Information
If you have any questions,
concerns, complaint or comments about our privacy policy you may contact us
using the information below:
Email:
india@futuremytrip.com