|
In the terms and conditions set
out in this company document, the following terms shall, unless contrary to the
context, mean “You/Your/ Passenger the person(s) in whose names and/or on whose
behalf the Booking is made” and “We/Us/Company/Our Company means “M/s
FutureMyTrip Holidays India Pvt. Ltd.”
FutureMyTrip Holidays India Pvt.
Ltd Company is a Tour and Travel organizer only. We do not, operate, and
control any Airlines, Shipping Company, Hotel, Transport Company, Restaurants
or any other allied services provided to you during the course of the tour or
holiday.
These Company General Terms are to be read along with the itinerary specific terms handed over to you along with itinerary/handout and shall form the part of contract between you and the company FutureMyTrip
COMPANY RESERVES THE RIGHT TO CHANGE/ MODIFY THE
ITINERARY WITHOUT ANY PRIOR NOTICE TO YOU |
FutureMyTrip Holidays India Pvt.Ltd reserve the right to alter, amend, or modify the tour /holiday package and itineraries before or during the tour. FutureMyTrip will make all reasonable efforts to notify you promptly of such changes/ events sufficiently in advance during booking or prior to departure of the tour, and FutureMyTrip will solicit your full co-operation in accepting such circumstantial modifications or changes. Therefore, no grievance with respect to change or modification in tour programme / service change which we are constrained to make, will be entertained from you during or after the tour. Such modifications may be necessitated due to factors beyond our control such as force majeure events, strikes, fairs, weather condition(s), traffic problem(s), festival(s), sport event(s), overbooking of hotel(s), overbooking of flight(s), cancellation, re-routing of flight(s) or railway, closure of/ restricted entry at a place of sightseeing etc.
GOVERNING LAW &
JURISDICTION |
This Agreement and any subject or matter relating thereto shall be governed, interpreted and construed in accordance with the Laws of India. You agree that in the event of any dispute on difference between the parties the exclusive jurisdiction of the courts/tribunals shall be of Patna (Bihar) only.
DISCLAIMERS |
We take all reasonable care in preparing the
brochure(s), web pages and other associated documents and in describing the
services therein. However, we are not responsible for any
typographical/printing errors. Further, we go strictly by the terms and
conditions, and in case our employee has assured you of anything which is
contrary to the terms mentioned herein, we shall request you to obtain the same
in writing in order to avoid any doubt/ complicacy in future.
FutureMyTrip hereby expressly disclaims any
representation, warranty or undertaking in relation to the accuracy,
completeness, adequacy and quality of any contents of this website.
In case of any discrepancies between the
English language content or version of this website including its policies and
a translated version, the English language version will prevail.
PAYMENT TERMS |
Please note that all services offered and facilitated by the company are subject to full realization of payment by you prior to the date of departure.
NO
LIABILITY OF THE COMPANY FOR THE SERVICES PROVIDED BY THE THIRD PARTY |
If any booking is being made by you for travel service, which may cover but not limited to international SIM card, insurance policy, which are controlled and operated through any third party vendors like adventure sports etc. the terms and conditions of such third party vendors, including their cancellation polices, payment schedules, refunds etc. shall be applicable to you in addition to these terms and conditions policy and we cannot be bounded with any kind of liability for the same.
Refund Policy |
To request a refund, please contact us
through FutureMyTrip Help Center.
FutureMyTrip is fully committed to providing
you with a simple and efficient refund process. Kindly note that shortening
your stay during the high season, periods of high occupancy, during trade fairs
and conventions, or failure to cancel your reservation prior to the due date
noted on your confirmation may result in a penalty charge being imposed by the
hotel/Vendor Partner. If a penalty charge is incurred, this will be deducted
from the amount refunded.
Your confirmation email will specify the
exact cancellation due date which is the deadline you must cancel by in order
to avoid any cancellation charge. Generally, the cancellation due date is 14
days prior to arrival at the hotel, guest house, home-stay. The penalty charge
is usually one-night stay, unless specified on the confirmation email or
voucher.
For availing any valid and applicable refunds
in event of no-show or unutilized bookings, you will be required to make written
requests, as per the defined policies, within 90 days from the travel date in
case of air/ train/ cab/ bus tickets and/or the date of check-in for hotel, home
stay bookings. For any requests made after the expiry of 90 days of travel
date/ check-in as aforementioned no refund would be payable and all such
unclaimed amounts for such no-show or unutilized reservations shall accordingly
be deemed to have been forfeited.
Unless specifically mentioned otherwise in
the cancellation policy, cancellation requests submitted via any of the means
above(email/phone), prior to the due date noted on your confirmation, will
normally be refunded 100% of the cost of their stay (FutureMyTrip does not
charge a processing fee for cancellations Unless specify ) within 15-20 days of
receiving the request. Any cancellation submitted after the due date noted on
your confirmation will also be processed within 10 days, and any applicable
penalty fee will be deducted from the amount refunded.
Shortened stays, in most cases, will be
refunded within 15-20 days, net of any penalty charge or fee applicable, and if
you notify us (by any of the means above) prior to shortening your stay, FutureMyTrip
can expedite the refund process. If however, you notify us after checking out,
some shortened stay refunds may take longer because some hotels, home stay can
be slow to confirm the exact dates of your stay. If your refund is likely to
take longer than 20 days to process, we will notify you via email or WhatsApp
message upon receipt of your request.
All refunds shall be processed subject to processing
of refunds by the respective airline/service provider Hotel, lodging partner,
transport vendor/partner etc.
Please note convenience fee charged at the time of booking or reservation will not be refundable.
ADDITIONAL INFORMATION |
Thank you for having gone through these terms and conditions
about the Program.
For additional information regarding FutureMyTrip Cash, refer to
our FAQs on the Site.
Reservation Guarantee
Reservations secured via FutureMyTrip are
backed up by our Reservation Guarantee. If your confirmed reservation is not
available or cannot be honoured by the property, immediately contact our 24/7
Customer Service at the contact number(s) listed in your confirmation Voucher.
Our FutureMyTrip Customer Support Specialists
will seek alternative accommodation at a convenient and comparable property,
for your approval.
Should you not approve any alternative accommodation, FutureMyTrip will offer a full refund of the price paid for the original accommodation.
Amendment and Cancellation Policy |
You can cancel your domestic flight bookings
online. Log in to My Bookings, select the relevant booking and go on the Cancel
button. For online cancellation, FutureMyTrip will charge Rs. 75 per person per
sector as standard cancellation charges.
To amend/cancel your ticket offline, call
FutureMyTrip Customer Care.
If domestic flight bookings are cancelled
offline, a standard charge of Rs. 1350 per person per sector, over and above
the airline's own cancellation charge will apply. For international flight ticket
reservations or booking a standard fee of Rs 1350 per person would be charged
for online cancellation and 2350 for any offline cancellation, over and above
the airline's own cancellation charge.
FutureMyTrip will charge Rs. 150 per person
per sector as standard rescheduling charges for rescheduling of domestic
flights.
For no-show on domestic flights, FutureMyTrip
will charge Rs. 200 per person per sector as normal no-show charges.
Please refer to airline specific amendment
and cancellation policy while using FutureMyTrip Services. You may be required
to directly contact the nearest airline office (of the concerned airline) to
get your booking cancelled.
Any cancellations received after the
cancellation due date specified in the confirmation voucher (including requests
made within this period) are subject to a minimum of a 1 (ONE) night
cancellation fee, unless you are notified otherwise in the confirmation voucher.
Failure to arrive at your hotel, home-stay, and
guesthouse will be treated as a late cancellation and will incur a minimum
cancellation fee of one (1) night, or more, per room, unless otherwise
specified in the confirmation voucher.
Any changes or modifications to your reservation must be made through FutureMyTrip and not directly with the hotel. This applies to modification of dates, extension of stay, early check out, delay of arrival or cancellation in full or in part. Any problems or questions on your reservation prior to arrival or during your stay at the hotel should be directed to our FutureMyTrip Customer Support Specialists. We must be notified of all cancellations within our normal office hours from 10:00-18:00 (GMT+7).
Passport Information |
Flying to these countries to Europe, USA and Canada
Passport details are mandatory for e –ticket issuance.
A few airlines flying to these countries, Europe,
USA and Canada also require passport details for issuing the e-ticket.
Please refer below to check the list of such airlines:
Continental Airlines
Delta Airlines
United Airlines
Kenya Airways
Kuwait Airways
Air France
Saudi Arabian Airlines
China Eastern Airlines
KLM
Aeroflot
Egypt Air
China Southern Airlines
Biman Bangladesh Airlines
American Airlines
Extra Information: Uzbekistan Airways requires both
passport details and visa copies for issuing an e-ticket.
In case you are flying to Europe, USA and Canada or
with any of the above-mentioned airlines, a FutureMyTrip representative will
contact you for your passport details.
Please keep the following details handy:
Passport Details:
Passport Number
Gender
Issuing Country
Date of Birth (DD/MMM/YY)
Expiry date of Passport (DD/MMM/YY)
Last name/ Surname of traveller
First name/ Given name of traveller
Middle name of traveller (if any)
Visa Notifications |
Please carry a valid visa with you for the
country you will be visiting or transiting through.
Kindly cross check with the concerned airline or embassy for all visa requirements.
User Agreement |
For User Agreement, go User agreement section.
Promotion Codes |
FutureMyTrip generates attractive
promotion codes from time to time under regular interval which may be availed
on the site as a discount coupon or voucher.
FutureMyTrip reserves the right
to add, modify, alter, withdraw all or any of the Terms and Conditions or
replace, wholly or in part, the program by any other program, whether similar
to this promotional program or not or withdraw it altogether without any prior
notice.
In case of dispute with any
party, FutureMyTrip's decision will be binding and final.
When you register with FutureMyTrip, we or any of our partners/affiliate/group companies may contact you from time to time to provide the offers/information of such products/services that we believe may benefit you.
Delivery of Services/Products |
What is an e-ticket (electronic
ticket)?
An e-ticket is a paperless electronic document with a unique confirmation
number given to travellers in place of a paper ticket. Travellers are required
to produce the unique confirmation number at the airport airline counter to
claim the e-ticket.
How will I get my e-ticket (electronic
ticket) details?
Your electronic ticket details will be sent to the email address provided by
you at the time of booking or reservation. If you do not receive your e-ticket
within 8 hours of making your booking with FutureMyTrip, please call our
Customer Care.
FutureMyTrip
Holidays India Pvt Ltd, shall not be liable if travellers do not comply with
this requirement.
Is it necessary to carry my e-ticket with me during journey?
It is mandatory for you to carry a copy of your e-ticket as sent by FutureMyTrip.
In the event that you fail to present a copy of your e-ticket, FutureMyTrip will
not be held responsible if the Airline does not issue a boarding pass/
disallows you from travelling.
How will I get my boarding pass for an e-Ticket (electronic ticket)?
You need to show your e-ticket confirmation email and electronic -ticket along
with a valid government photo identity proof (passport, driver's license etc.)
at the airline check-in counter. Afterwards the airline representative will
issue your boarding pass.
Transaction Confirmation |
You should not take any action based on information on the Website until you have received a confirmation of your purchase/transaction. If confirmations to be received by email and if User does not receive any confirmation of User’s purchase/transaction within the stipulated time period, User may first look into "spam" or "junk" folder to verify that it has not been misdirected, and if still not found, please contact FutureMyTrip’s Travel Care Centre.
Payment Options |
1. Online Card Payments
Visa, Master and American Express Card payments are
processed through an online payment gateway system module. Your bank will
authorize the card transaction directly without any information passing through
us; therefore, your card information is safe and will not fall into the wrong
hands. In approximately 25-30 seconds (depending on your internet connection)
your bank will issue, using the online payment gateway, an authorization code
and confirmation of completion of transaction of your purchase.
FutureMyTrip, as a Verisign Certified Site, uses
the latest 128-bit encryption technology and other sophisticated methods to
protect your credit card information. You can make bookings for desired
services using secured SSL encryption (the Internet standard for secure
transactions).
We do not retain your credit card information. You
can be assured that FutureMyTrip offers you the highest standards of security
currently available on the internet so as to ensure that your shopping
experience is private, safe and 100 % secure.
If the payment on the credit card is declined for
some technical reason, alternate payment instructions must be received by FutureMyTrip
72 hours prior to the time of departure; else, the order is liable to be
cancelled.
FutureMyTrip charges a service fee on all domestic airline
and Hotel bookings.
This fee is non-refundable.
le, in case of cancellation
of
2. Internet Banking
If you have an account with any of the below
mentioned banks, then you can pay for your purchase through the respective
bank's net banking options and the amount will be automatically debited from
your account. FutureMyTrip processes payments through an online payment gateway
system which enables safe and secure transactions.
RBS
SBI
YES Bank
Bank of Baroda
Deutsche Bank
Federal Bank
Bank of India
City Union Bank
Corporation Bank
IDBI
HDFC
Allahabad Bank
Axis Bank
PNB
IOB
Central Bank of India
Shamrao Vitthal Cooperative Bank
Bank of Maharashtra
Dhanlaxmi
Bank of Bahrain and Kuwait
Indian Bank
South Indian Bank
Citibank
United Bank
Union Bank
Lakshmi Vilas Bank
Vijaya Bank
3. Pay at Hotel
With some of our partner hotels FutureMyTrip has negotiated a special facility
where FutureMyTrip customers can pay the hotel directly at the reception at the
time of check-in at the hotel.